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Payments
Payment evidence, order matching, and when to fulfill an order.
Payments
Longer explanations live here so payment, wallet, and settlement pages can stay focused on the next action.
2 of 2 answers
What evidence should I send if a payment is missing?P0 · payments
Send enough order and chain evidence for support to match the record without guessing.
Include order ID, chain, token, expected amount, transaction hash, store name, customer checkout time, and any screenshot of the wallet confirmation.
Do not send seed phrases, private keys, Recovery Cards, Recovery Codes, or one-time authentication codes. A transaction hash alone is not enough for refund or unsupported-payment decisions.
Can I fulfill an order when the browser says paid?P0 · payments
For high-risk orders, browser-only status is not enough. Verify the order API or dashboard status before fulfillment.
Use the order API, dashboard payment status, and ledger trace before shipping goods, releasing inventory, or starting an irreversible service.
If the browser tab says paid but the dashboard or API does not agree, treat it as needs review and collect the payment evidence before fulfillment.
Payments
Payment evidence, order matching, and when to fulfill an order.