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What evidence to include so the team can read the right records quickly.
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Longer explanations live here so payment, wallet, and settlement pages can stay focused on the next action.
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What evidence should I send if a payment is missing?P0 · payments
Send enough order and chain evidence for support to match the record without guessing.
Include order ID, chain, token, expected amount, transaction hash, store name, customer checkout time, and any screenshot of the wallet confirmation.
Do not send seed phrases, private keys, Recovery Cards, Recovery Codes, or one-time authentication codes. A transaction hash alone is not enough for refund or unsupported-payment decisions.
What should I never send to StablesPay support?P0 · security
Never send secrets, recovery material, or one-time codes to support.
Do not send seed phrases, private keys, Recovery Cards, Recovery Codes, passkey secrets, authenticator codes, SMS codes, or password reset codes.
Support can read platform records, order IDs, chain evidence, and status logs. It cannot use merchant secrets and will not ask for them.
Contact support
What evidence to include so the team can read the right records quickly.